Slow Onboarding
New agent can't help customers because they're waiting for 2FA access. Someone has to manually share codes. Days of productivity lost to credential handoffs.
For Support Teams
Give Your Support Team Access, Not Your Secrets
New hire starts Monday? They need CRM access by Tuesday. Authn8 lets you onboard support agents in minutes with secure 2FA sharing, complete accountability, and instant revocation when they leave.
Start Free TrialThe Problem
Support tool access is chaotic
Every support manager knows these headaches.
Shared Accounts, No Accountability
Everyone uses the same login. Something goes wrong? No way to know which agent was involved. Customer disputes turn into finger-pointing.
Offboarding Gaps
Agent leaves. Do they still have access to customer data? Did someone remember to remove them from every tool? One missed account is a data breach waiting to happen.
The Solution
Support access that scales with your team
Authn8 makes onboarding instant and offboarding bulletproof.
Instant Onboarding
New agent? Add them to your team and assign to a group. They immediately have access to generate OTP codes for all the tools they need. No manual code sharing, no delays.
Role-Based Access
Tier 1 agents get basic tools. Tier 2 gets elevated access. Team leads get admin accounts. Create groups for each support tier and assign accounts accordingly.
Individual Accountability
Every OTP generation is logged with the specific agent's identity, timestamp, and IP. Know exactly who accessed which account and when. Resolve customer disputes with facts.
One-Click Offboarding
Agent's last day? Remove them from the team and access to every tool is revoked instantly. No passwords to reset, no accounts to audit. Clean separation guaranteed.
Use Cases
Tools support teams protect with Authn8
From CRM to social media, secure all your shared support tools.
Helpdesk Platforms
Zendesk, Freshdesk, Intercom, Help Scout, and ticketing system admin accounts
CRM Systems
Salesforce, HubSpot, Pipedrive, and customer database access
Social Media
Twitter/X, Facebook, Instagram for responding to customer inquiries
Live Chat Tools
Drift, LiveChat, Crisp, and real-time customer communication platforms
Instant
Onboarding
Role-Based
Access
Full Audit
Logs
One-Click
Offboarding
Ready to Streamline Support Access?
Start with our free plan and onboard your entire support team today. No credit card required.
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FAQ
Questions from support teams
Common questions about using Authn8 for support team access management.
Minutes. Send them an invite, they create their account, and you add them to the appropriate access groups. They immediately have access to generate OTP codes for all tools in those groups. No manual code sharing needed.
Yes! Create groups for each tier or role - Tier 1, Tier 2, Team Leads, etc. Add the appropriate 2FA accounts to each group. Agents only see and can access the accounts in their assigned groups.
Pull up the audit logs. You'll see exactly which agent generated an OTP for that account, when they did it, and from what IP address. Export the logs as evidence if needed. No more "who did this?" guessing games.
No! Agents can access Authn8 through the web browser - no app installation required. We also have mobile apps for iOS and Android and a Chrome extension if your team prefers those options.