What to do if my account logo isn't showing

What is the Issuer Domain?

The Issuer Domain is used by Authn8 to automatically fetch and display the correct brand logo for your accounts. This helps you quickly identify accounts at a glance and provides a more polished user experience.

Required Format

The Issuer Domain must be a valid top-level domain (TLD). This means it should follow the standard format of a website domain name.

Correct Examples:

• google.com - For Google accounts
• github.com - For GitHub accounts
• microsoft.com - For Microsoft accounts
• amazon.com - For Amazon accounts
• paypal.com - For PayPal accounts

Incorrect Examples:

• accounts.google.com - Too specific (includes subdomain)
• https://github.com - Includes protocol
• google - Missing top-level domain extension
• www.microsoft.com - Includes www subdomain
• microsoft.com/login - Includes path

Why Does This Matter?

When you provide the correct top-level domain, Authn8 can:

• Automatically retrieve the official brand logo for the service
• Display consistent branding across all accounts
• Make your account list easier to scan and navigate
• Provide a professional appearance to your 2FA management

When to Edit the Issuer Domain

You should only need to edit the Issuer Domain in these situations:

• Logo Not Displaying: If the account logo isn't showing correctly or at all
• Wrong Logo: If the displayed logo doesn't match the service
• Initial Setup: When manually adding an account and the domain wasn't automatically detected

Common Services and Their Domains

Here's a quick reference for some popular services:

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By following these guidelines, you'll ensure that all your account logos display correctly and your Authn8 experience remains polished and professional.